Merchant Solutions
ChargeWipe provides one-stop solutions for chargeback alerting, risk control management and dispute resolution for all types of cross-border e-commerce merchants. Whether you are an independent store seller or a platform merchant, we offer tailored alert services, automated tools and professional support based on your transaction scale, business scenarios and risk control needs — helping you reduce chargeback losses, protect your payment channels and improve operational stability.
How to Join
- Submit an application for service activation
- Complete qualification review and business scenario confirmation
- Open account
- Finish store binding and configure alert channels (RDR / CDRN / Ethoca)
- Officially launch chargeback alert and risk control services
Merchant Dashboard
We provide merchants with an all-in-one management backend, supporting:
- Real-time reception of chargeback alerts with centralized display of all alert information
- Compliant actions including full refund, negotiated case closure, and pending processing
- Real-time synchronization of results to card scheme alert systems to shorten the response window
- Full-link record archiving
Merchant Support
- One-on-one integration guidance
- Operational training and official documentation & manuals
- Professional consultation on chargeback handling strategies
- Fast response for urgent issues
- Regular industry risk control updates and optimization suggestions